A phone that does not charge is a customer problem, not a confirmed parts diagnosis. The cause could be within the device, but it might also relate to the cable, adapter, power source, software state or another charging-path component. Ordering a port on the strength of “it won’t charge” can lead to unnecessary purchases and an unresolved repair.
This intake record helps a repair shop document what was reported, what was actually observed, and what still needs an authorized technician’s assessment. It is a workflow template, not an electrical troubleshooting procedure.
Capture the symptom in the customer’s words
Ask what the customer saw: no charging indicator, intermittent charging, a cable that seems loose, a slow charge, an accessory warning, or a liquid-detection alert. Note whether the issue started after a drop, exposure to moisture or use of a different cable—but do not label those events as the proven cause. Record the approximate timing and whether charging works through a different permitted method, such as wireless charging on a supported model.
Be precise about the power setup. “Tried another charger” does not tell the next technician whether a different cable, adapter or wall outlet was used, or whether the accessories were known to work. For customer-facing preliminary checks, Apple’s charging support article addresses cables, power adapters, secure connections and charging alerts. The shop should follow applicable manufacturer guidance, not invent a generic live electrical test.
Use a safety stop before further testing
A swollen battery, unusual heat, visible liquid, damaged connector or suspected internal damage changes the situation. Stop casual charging experiments and route the device for an appropriate safety assessment. Never encourage forcing a connector, probing an energized port with metal, opening a device without authorization, or bypassing a liquid alert. The customer’s permission to describe a symptom is not permission for destructive or invasive testing.
Also avoid treating a temporary change in behavior as proof that a part is healthy or faulty. An intermittent connection and a loose-feeling cable are observations. They do not identify the defective component by themselves.
No-charge intake worksheet
| Record item | Customer report | Shop observation / status |
|---|---|---|
| Device model and relevant variant | ____ | Confirmed / unconfirmed |
| Initial symptom and first noticed date | ____ | ____ |
| Cable and adapter used | ____ | Details recorded / not available |
| Power source used | ____ | Details recorded / not available |
| Charging indicator or warning text | ____ | Seen directly / customer reported |
| Condition of exterior connector area | ____ | Visual observation only / not checked |
| Heat, swelling, liquid or physical damage signs | ____ | Safety review required / not observed / not assessed |
| Manufacturer-approved preliminary checks | ____ | Attempted with authorization / not performed |
| Unresolved possible causes | ____ | Not diagnosed |
| Technician assessment and customer’s consent | ____ | Authorized / pending |
| Decision about ordering a replacement assembly | ____ | Hold / approved after diagnosis |
Do not insert a real customer’s personal phone number, Apple ID, serial number or detailed device contents into a supplier-facing version of this worksheet. Use an internal ticket reference and share only necessary technical fields.
Connect the intake to the parts decision
A helpful handoff record has a short conclusion such as: “Device intermittently shows a charging indicator with the customer’s cable; no internal inspection performed; cause unconfirmed; awaiting technician diagnosis.” This is an illustrative entry, not a documented customer case or product test.
Only after the applicable repair workflow supports the diagnosis should the parts buyer begin a specific SKU inquiry. Apple’s model-specific manuals, including the iPhone 15 and iPhone 16, show why a technician must reference the correct device model rather than follow a generic parts assumption.
Related reading
See MRG’s Charging Parts topic for sourcing context. If the issue involves another assembly, use the model-specific procedure and document the reasoning before any order.
Next action: Attach this completed intake record to the technician’s work order. If a replacement is authorized, create a separate compatibility inquiry using the precise device and supplier-part identifiers.
Send a parts inquiry
Use MRG’s Get a Sample and Parts Inquiry page to describe the model, the exact component and the evidence you need reviewed. Ask about current sourcing options, sample availability, pricing and terms; no stock, price or service outcome is guaranteed by this article. Do not include private customer information in an inquiry.